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COVID-19 Secure

COVID-19 Secure

What we’re doing to keep each other safe & secure during the coronavirus pandemic

  

Keeping you and our team safe & secure whilst running our business is of paramount importance, and following Government, the Health & Safety Executive, and Public Health England guidelines, we’ve made changes to the way we operate.

A summary of the things we’ve done to mitigate & minimise the risk of introducing and/or transferring COVID-19 are as follows;

  • All staff have been ‘Prevent COVID-19’ Certified
  • Social distancing & additional hygiene measures have been introduced
  • Covering and/or anti-bacterial cleaning of all vehicle ‘touch points’
  • Revised procedures & processes have been implemented in line with Gov/HSE/PHE advice
  • Use of technology (eg images & video) for estimating & quotes
  • Paperless documentation & minimal contact where possible
  • The premises have been re-configured to enable social distancing
  • Drop off, collection & estimate scheduling has been introduced to minimise the number of customers on-site at any 1 time
  • Additional signage has been installed to re-enforce good practices
  • Team briefing & training has been held to develop & refine best working practices & will be reviewed (& updated if appropriate) periodically
  • A shift pattern has been introduced to minimise the number of employees at any 1 time

 

We are currently producing detailed documentation & videos which we will publish to show you step-by-step the processes & procedure we’ve implemented, to assure you & give you the utmost confidence that we’ve taken every reasonable step to mitigate risk to you and our team.

 


 

Detailed Process Videos:

 

We will be adding more detailed videos showing the actual procedure we will be following for each step of the quoting, booking, dropping off, carrying out the service & collection process.

Arriving At Ace Car Care Reception

Getting An Estimate or Quote At The Car Care Centre

Dropping Off Your Vehicle

Working On Your Vehicle

Collecting Your Vehicle

Mobile Remapping Process

Links will be added, so check back regularly for updates or watch all of our COVID Procedure Videos On YouTube or go to our COVID Blog Post list